Trashure Haat’s return and refund policy is subject to goods sold by verified brands on the portal directly to the customers, with no exceptions for third party sales.
At Trashure Haat, our core mission is to try and take into consideration the environment with every business decision we make. In order to reduce the carbon footprint, we do not encourage online returns unless absolutely necessary.
While we make our best efforts to ensure that returns, refunds and cancellations are available to our customers, the company has to place certain restrictions in order to meet its business, legal and contractual obligations.
It is important to note that the refund, returns and cancellation policy of a brand or seller may vary. In such a case, the specific guidelines, which determine the terms and conditions regarding returns, refunds and cancellations of a product will be stated thereunder and shall predominate over this policy.
We recommend that you check the applicable guidelines before making the purchase.
Returns, refunds and cancellation requests must comply with the following guidelines, any changes in policy will be reflected on this page.
- WHAT CAN A CUSTOMER RETURN?
– A faulty, damaged, expired or defective product.
– A product that is different from what you ordered. (Please note: colour, size etc may appear different due to photography and lighting. We encourage you to read the product description prior to ordering.)
– If the product does not fit well (size).
- WHAT CAN A CUSTOMER NOT RETURN?
- Items that are marked as non returnable by sellers.
- Certain products like food, beverages, bath, beauty and lingerie are not returnable due to hygiene purposes.
- Items that have been worn, washed or soiled.
- If the seal is broken, it cannot be returned unless it is a faulty piece.
- Handmade products and products that are custom-made as per requirement are not returnable.
- Items bought during promotions, discounts and sales are not eligible for refunds, exchange or returns.
- CAN A CUSTOMER CANCEL THEIR ORDER?
– If the order or item(s) have not yet been shipped, you can cancel the order by emailing us at [email protected] within 24 hours of placing the order (provided the product qualifies for cancellation).
– In case the order has been cancelled by us, the refund of the order will be processed within 1 week from cancellation.
– If an order is custom made or handmade, then it does not qualify for cancellation (will be specified on the product page).
– In case you wish to cancel an order that has been shipped but not yet delivered, please get in touch with us at [email protected]
- Once an order has been cancelled from our end, but is with the logistics partner, they may attempt a delivery. We request you to not accept the delivery.
- In the case that the order has been delivered, we request you to follow the procedure and guidelines stated for returns.
– Please note, all refunds will be processed to the original payment mode for all online prepaid methods.
- WHAT ARE THE GUIDELINES FOR RETURN, REFUND AND EXCHANGE?
– All products must be returned in the original condition as they were received, along with bills, original tags, labels etc.
– Brand packaging should be intact (unless damaged while delivery).
– In case the products are received in a damaged condition (or is a faulty piece), we request you to please email us on [email protected], along with an image and order details (name, order id, invoice number). Post analysis, we will contact you to arrange a pickup.
– Replacement of a product will be subject to availability of the product on the website. It may vary by designer/brand. We request you to please check for any aberration.
– Exchanges are subject to the discretion of the brand and may vary from brand to brand (designer to designer).
– Size change requests are first considered for exchange, and refunded only if an alternative size is not available. Shipping charges will be borne by the customer.
– Colour change requests are subject to availability of colours and at the discretion of the vendors. The shipping charges will be borne by the customer.
– An exchange/refund will be processed to the original payment method only once the returned products have undergone our quality control procedure. Once the shipping costs has been borne by the customer, we will deliver the exchanged product back to the customer at our expense.
All refunds are processed after 1 week of receiving the returned items.
– Shipping fees and internet handling fees are non-refundable and you will be responsible for the shipping costs of returning the item. In order to avoid additional transportation, we request you to ship the products back to the brand at the address provided via email.
– To initiate a return/exchange request, please email us on [email protected], along with the following details:
- Full Name
- Order Number
- Name and quantity of the product (to be returned)
- Detailed description/reasoning for return/exchange
- Pictures/videos of the product (in case of damages or manufacturing defects)
– The email must be sent to us within 3 days of receiving the product. Any requests post the time frame, will be considered at the discretion of the vendor.
– In case of a return/refund, the customer is required to ship the products back within 7 days at the address mentioned via email.
– We encourage customers to obtain proof of postage, as we are unable to process any refunds/exchanges until we receive and confirm the condition of the original products.
– All refunds will be processed to the original payment method in case of a debit/credit card. In case of a cash on delivery, we provide the customers with store credit of the same value.
Please note that Trashure Haat’s decision with regards to the refund and returns policy shall be final and binding and by continuing to order with Trashure Haat you agree, abide and acknowledge the same. You shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regard once Trashure Haat has informed you about its decision.
You may wonder ‘why are we so strict on our returns policy?’
The answer? Like we mentioned previously, our core mission is to care for the environment and consider its betterment in every step we take at Trashure Haat – the online retail returns are incredibly harmful to the environment. The amount of fuel and carbon emissions released in return logistics is a horrendous figure.
We believe in consuming mindfully, rather than impulse buys. We urge you to rethink your purchases before making them.
We hope you understand and work with us in creating a better tomorrow. 🙂